Table of Contents
- What is Cardinal Mail?
Why is the university using Google Apps Education Edition for student e-mail?
How do I access my Cardinal Mail account?
How do I change my Cardinal Mail password?
How do I get a new Cardinal Mail password if I forgot it and can't log on?
What services are included with my Cardinal Mail account?
Is there a cost associated with my Cardinal Mail account?
Will I see Google advertisements in Cardinal Mail?
Why are there no folders in Cardinal Mail?
Can I access the Cardinal Mail service from my mobile device/smart phone?
Can I use other e-mail programs to access my Cardinal Mail e-mail?
How do I set up my Cardinal Mail account to forward to another e-mail address?
What is the Cardinal Mail quota for storage?
What are the limitations on message sizes for my Cardinal Mail e-mail account?
Are there other limitations on file sizes within the Cardinal Mail services?
How do I Chat using my Cardinal Mail account?
I use a nickname. Can I change my Cardinal Mail e-mail display name?
I accidentally deleted my Cardinal Mail e-mail. Can I get it back?
Can I archive/backup my e-mail locally if I am using Google Apps Education Edition?
How long will I have access to my Cardinal Mail account?
Do all alumni have a Cardinal Mail account?
Are Cardinal Mail accounts available to faculty and staff?
I am a faculty or staff employee who is also a student. Do I get a Cardinal Mail account?
How can I as a faculty member share documents and otherwise collaborate with my students?
Are Cardinal Mail accounts accessible for students with disabilities?
How do I find addresses of other people who use Cardinal Mail?
Where is my Cardinal Mail data stored?
What about the privacy and security of my Cardinal Mail data?
When will new features be added to Cardinal Mail?
What if I already have a personal Google Gmail account?
What if I want to use a Google application that is not offered through Cardinal Mail?
What number do I call if I have problems setting up or using my Cardinal Mail account?
Frequently Asked Questions
Cardinal Mail is The Catholic University of America's implementation of Google Apps Education Edition for students.
Google Apps Education Edition is a free suite of communication and collaboration applications designed for schools and universities, hosted by Google. Google describes Google Apps as providing "access to products powered by Google but administered by an organization," CUA in this case.
Many students, faculty, and staff asked that the university provide Google-based e-mail because they like the Gmail web mail interface and because Google offers a lot more storage space. Using hosted e-mail enables students to keep their CUA e-mail account after they graduate, a feature that the university would not have the resources to provide. Google provides extensive, distributed network and computing hardware and software features that make Google Apps fast and very reliable.
Cardinal Mail may be accessed by browsing to http://mail.cua.edu.
You are also able to sign onto Cardinal Mail on the regular Gmail sign in page at mail.google.com by typing your full Cardinal Mail address as the username, and using your Cardinal credentials password. This is the same password you use for blackboard, or cardinal students. If you are having issues logging in, you may want to change the password at computing.cua.edu/password.
You can go to http://computing.cua.edu/password
This page will change the password for all of the appliations you use, simultaneously. These applications are blackboard, cardinal students, home.cua.edu, etc.
You can go to http://computing.cua.edu/password page to change your password. You will need to identify yourself as a member of the CUA community as part of this process.
Please note that Google will not reset Cardinal Mail passwords; you must use the CUA Password Reset web site to do this. This is because Cardinal Mail accounts belong to CUA, not to Google.
If you run into difficulties, please contact the Service Desk.
CUA provides the following services in Cardinal Mail: Email, Calendar, Docs, Chat and Mobile. CUA may add other services in the future as they become available from Google and are appropriate.
There is no extra cost for using a Cardinal Mail account.
Google was founded by a research project at Stanford University, and Google has stated that Google Apps Education Edition is one way they give back to the educational community.
Currently-enrolled students, staff and faculty will not see advertisements in Cardinal Mail.
Alumni may see advertisements in Cardinal Mail; these will be similar to the type of advertisements in Google Gmail accounts.
The Mail application within Cardinal Mail displays RSS feed web clips at the top of your inbox. You can configure this feature in your Settings.
Yes. You can synchronize your Cardinal Mail e-mail, calendar and contacts with any mobile device that is compatible with Exchange ActiveSync, including the Apple iPhone/iPad/iPod Touch, Palm Pre and smartphones running Google Android and Windows Phone/Windows Mobile. Please read Google Mobile Page for settings and links to additional information.
Yes. You can access your Cardinal Mail account using POP or IMAP. When configuring your e-mail program, specify your username in the following format: email@example.com and use your Cardinal Mail password. Please note that some clients like Outlook can be buggy when using Google. Technology Services recommends using the Chrome Browser for the best experience.
Please note that it is your responsibility to ensure that the address to which you are forwarding works. CUA sends official communications only to your Cardinal Mail address. If you have specified a forwarding address and it stops working, you will not receive these important communications.
Each student has 7 GB of storage.
You can send and receive e-mail messages up to 25 MB in size, including attachments. Note, however, that the recipient's e-mail system may not allow messages of this size.
You can also access Google Talk using third party IM clients, including iChat, Adium, Pidgin and Trillian.
Yes. CUA sets your Cardinal Mail display name to your legal name as listed in Cardinal Station, normally first name followed by last name, possibly including middle name or middle initial.
Because your Cardinal Mail account is used to communicate with faculty teaching your classes, staff in CUA administrative offices, and other professionals such as potential employers, you are strongly encouraged to leave your account display name set to "your name in The Catholic University of America Mail accounts".
Cardinal Mail allows you to change the display name. For example, if Cardinal Mail display name is "Abraham Lincoln," but everyone knows you as "Abe," you can set your display name to be "Abe Lincoln."
Setting your display name to something inappropriate may result in your Cardinal Mail account being disabled.
When you delete a message from Cardinal Mail, it will remain in the Trash for 30 days. However, after 30 days, or once you manually delete messages from the Trash ("Delete forever"), the messages are permanently deleted. Messages that are permanently deleted, manually or automatically, cannot be recovered.
Yes! Google Apps provides POP access, which can be used to download your Cardinal Mail messages to your local machine. Please refer to the "Backing up your mail with POP" article in the Google Help Center for more information.
Please note that Google does not make backups of your e-mail and it is not possible to recover an e-mail message once it has been permanently deleted. You are responsible for making your own backup of your Cardinal Mail messages.
As long as you have are affiliated with CUA as a student or alumni and are making use of it, your Cardinal Mail account will remain available to you.
You are encouraged to use your Cardinal Mail account to stay connected to the University community.
Your Cardinal Mail account is a university computer account, and is covered under the university's "Computer Ethics" policy, as well as the Google Apps Education Edition Terms of Service. CUA reserves the right to suspend computing access, including Cardinal Mail access.
No, only students in the class of 2008 and later have a Cardinal Mail account.
All faculty, staff and students only have 1 account with the University. A second account is not given if you have multiple roles.
The university's Blackboard learning management system offers numerous collaboration tools. Blackboard is the recommended means of collaborating with your students. Technology Services offers support and one-on-one training for faculty for Blackboard. You can also use Google Drive to share documents with your students.
As an alternative to its default style, Cardinal Mail e-mail is available in a basic HTML format. Please refer to the Google article "Accessibility information for Gmail's basic HTML view" for detailed information. You can also use the mobile format to provide a simplified browser interface in a standard browser.
The best way for students with disabilities to access other Google Apps Education Edition features is to synchronize with an accessible client program such as Microsoft Outlook, Mozilla Thunderbird or Apple iCal.
In the Contacts, you can see the CUA directory
As Google describes it in the Google Help Center, "Your data will be stored using Google's advanced worldwide data centers. There is no guarantee which data center will house the data. Google does this to ensure that we can best handle security, scalability, usage spikes, and redundancy."
Google has a Security and Privacy FAQ that answers many questions about this.
Google also has a Google Apps security whitepaper explaining the security features in more detail.
Cardinal Mail uses a secure connection (HTTPS) between your browser and Google's servers.
Google updates their applications on a regular basis and does so without notification, so Technology Services may not be able to let you know about them beforehand. The applications in Cardinal Mail are provided by Google. Any Google Apps feature requests should be directed to Google and not CUA. Some available features may not be appropriate for Cardinal Mail and will not be added.
Your Cardinal Mail account is a CUA logon account hosted by Google, and is totally separate from your personal Google Gmail gmail.com account. Nothing changes about your personal Gmail account.
If you wish to use a Google application that is not included in Cardinal Mail, such as Google Groups, you can use your personal Gmail account.
The best resource for help using Cardinal Mail features is the extensive Google Help Center. To visit the Help Center simply click the "Help" link in the upper right hand corner of the screen when you are logged onto Cardinal Mail.
You can contact the Technology Services Service Desk at (202) 319-4357 (-HELP) 24/7.