The Catholic University of America

Table of Contents

What is Cardinal Mail?
Why is the university using Google Apps Education Edition for student e-mail?
How do I access my Cardinal Mail account?
How do I change my Cardinal Mail password?
How do I get a new Cardinal Mail password if I forgot it and can't log on?
What services are included with my Cardinal Mail account?
Is there a cost associated with my Cardinal Mail account?
Will I see Google advertisements in Cardinal Mail?
Why are there no folders in Cardinal Mail?
Can I access the Cardinal Mail service from my mobile device/smart phone?
Can I use other e-mail programs to access my Cardinal Mail e-mail?
How do I set up my Cardinal Mail account to forward to another e-mail address?
What is the Cardinal Mail quota for storage?
What are the limitations on message sizes for my Cardinal Mail e-mail account?
Are there other limitations on file sizes within the Cardinal Mail services?
How do I Chat using my Cardinal Mail account?
I use a nickname. Can I change my Cardinal Mail e-mail display name?
I accidentally deleted my Cardinal Mail e-mail. Can I get it back?
Can I archive/backup my e-mail locally if I am using Google Apps Education Edition?
How long will I have access to my Cardinal Mail account?
Do all alumni have a Cardinal Mail account?
Are Cardinal Mail accounts available to faculty and staff?
I am a faculty or staff employee who is also a student. Do I get a Cardinal Mail account?
How can I as a faculty member share documents and otherwise collaborate with my students?
Are Cardinal Mail accounts accessible for students with disabilities?
How do I find addresses of other people who use Cardinal Mail?
Where is my Cardinal Mail data stored?
What about the privacy and security of my Cardinal Mail data?
Why can't I create a Site in Cardinal Mail?
When will new features be added to Cardinal Mail?
What if I already have a personal Google Gmail account?
What if I want to use a Google application that is not offered through Cardinal Mail?
What number do I call if I have problems setting up or using my Cardinal Mail account?

Frequently Asked Questions

What is Cardinal Mail?

Cardinal Mail is The Catholic University of America's implementation of Google Apps Education Edition for students.

Google Apps Education Edition is a free suite of communication and collaboration applications designed for schools and universities, hosted by Google. Google describes Google Apps as providing "access to products powered by Google but administered by an organization," CUA in this case.

Why is the university using Google Apps Education Edition for student e-mail?

Many students asked that the university provide Google-based e-mail because they like the Gmail web mail interface and because Google offers a lot more storage space. Using hosted e-mail enables students to keep their CUA e-mail account after they graduate, a feature that the university would not have the resources to provide. Google provides extensive, distributed network and computing hardware and software features that make Google Apps fast and very reliable.

How do I access my Cardinal Mail account?

Cardinal Mail may be accessed by browsing to http://mail.google.com/a/cardinalmail.cua.edu. Because this URL is rather long, you will want to bookmark it in your browser for quick reference.

To find your Cardinal Mail logon user name, and your first time, temporary password, please log onto Cardinal Station, and in Self-Service, navigate as follows: Campus Personal Information > CUA Logon Accounts.

Google is transitioning Cardinal Mail accounts to a new infrastructure. Once your account has been transitioned, you will be able to sign onto Cardinal Mail on the regular Gmail sign in page at mail.google.com by typing your Cardinal Mail address as the username, and using your Cardinal Mail password.

How do I change my Cardinal Mail password?

When you are logged onto Cardinal Mail, click the Settings link on the top right side of the page, select the Accounts tab, and click the Change Password link.

Cardinal Mail passwords must be at least eight characters in length. Be sure to select a strong password that includes a mix of letters, numbers and symbols.

How do I get a new Cardinal Mail password if I forgot it and can't log on?

You can use the Cardinal Mail Password Reset page to change your password. You will need to identify yourself as a member of the CUA community as part of this process. When you log onto Cardinal Mail with the new password, you will need to type the new password a second time, as well as identify the text in an image.

Once you have successfully logged on with your new Cardinal Mail password, you can either opt to keep using it, or you can change it to something else by clicking Settings and proceeding as described in the previous answer.

Please note that Google will not reset Cardinal Mail passwords; you must use the CUA Cardinal Mail Password Reset web site to do this. This is because Cardinal Mail accounts belong to CUA, not to Google.

If you run into difficulties, please contact the Service Desk.

What services are included with my Cardinal Mail account?

CUA provides the following services in Cardinal Mail: Email, Calendar, Docs, Chat and Mobile. CUA may add other services in the future as they become available from Google and are appropriate.

Is there a cost associated with my Cardinal Mail account?

There is no extra cost for using a Cardinal Mail account.

Google Apps Education Edition is free. Google was founded by a research project at Stanford University, and Google has stated that Google Apps Education Edition is one way they give back to the educational community.

Will I see Google advertisements in Cardinal Mail?

Currently-enrolled students will not see advertisements in Cardinal Mail.

Alumni may see advertisements in Cardinal Mail; these will be similar to the type of advertisements in Google Gmail accounts.

The Mail application within Cardinal Mail displays RSS feed web clips at the top of your inbox. You can configure this feature in your Settings.

Why are there no folders in Cardinal Mail?

Cardinal Mail uses Google's labeling system instead of folders. For a detailed explanation, please see Gmail help article Using labels on the Google Help Center.

Can I access the Cardinal Mail service from my mobile device/smart phone?

Yes. You can synchronize your Cardinal Mail e-mail, calendar and contacts with any mobile device that is compatible with Exchange ActiveSync, including the Apple iPhone/iPad/iPod Touch, Palm Pre and smartphones running Google Android and Windows Phone/Windows Mobile. Please read Mobile device wireless sync for CUA e-mail, contacts and calendar for settings and links to additional information.

See also Google Mobile Help on the Google Help Center.

Can I use other e-mail programs to access my Cardinal Mail e-mail?

Yes. You can access your Cardinal Mail account using POP or IMAP. When configuring your e-mail program, specify your username in the following format: username@cardinalmail.cua.edu and use your Cardinal Mail password.

How do I set up my Cardinal Mail account to forward to another e-mail address?

Information about forwarding your Cardinal Mail messages to another account automatically is available on the Google Help Center.

Please note that it is your responsibility to ensure that the address to which you are forwarding works. CUA sends official communications only to your Cardinal Mail address. If you have specified a forwarding address and it stops working, you will not receive these important communications.

What is the Cardinal Mail quota for storage?

Each user has 7 GB of storage.

The article "Your storage limit" in the Google Help Center describes techniques for clearing space if you hit the limit.

What are the limitations on message sizes for my Cardinal Mail e-mail account?

You can send and receive e-mail messages up to 25 MB in size, including attachments. Note, however, that the recipient's e-mail system may not allow messages of this size.

Are there other limitations on file sizes within the Cardinal Mail services?

Google Apps size limits are documented in the Google Help Center. Please be sure to read about these limits, especially if you work with larger files.

How do I Chat using my Cardinal Mail account?

You can install the Google Talk Gadget on your iGoogle page. See the Talk Help page in the Google Help Center.

You can also access Google Talk using third party IM clients, including iChat, Adium, Pidgin and Trillian.

I use a nickname. Can I change my Cardinal Mail e-mail display name?

Yes. CUA sets your Cardinal Mail display name to your legal name as listed in Cardinal Station, normally first name followed by last name, possibly including middle name or middle initial.

Because your Cardinal Mail account is used to communicate with faculty teaching your classes, staff in CUA administrative offices, and other professionals such as potential employers, you are strongly encouraged to leave your account display name set to "your name in The Catholic University of America Mail accounts".

Cardinal Mail allows you to change the display name. For example, if Cardinal Mail display name is "Abraham Lincoln," but everyone knows you as "Abe," you can set your display name to be "Abe Lincoln."

Setting your display name to something inappropriate may result in your Cardinal Mail account being disabled.

I accidentally deleted my Cardinal Mail e-mail. Can I get it back?

When you delete a message from Cardinal Mail, it will remain in the Trash for 30 days. However, after 30 days, or once you manually delete messages from the Trash ("Delete forever"), the messages are permanently deleted. Messages that are permanently deleted, manually or automatically, cannot be recovered.

Can I archive/backup my e-mail locally if I am using Google Apps Education Edition?

Yes! Google Apps provides POP access, which can be used to download your Cardinal Mail messages to your local machine. Please refer to the "Backing up your mail with POP" article in the Google Help Center for more information.

Please note that Google does not make backups of your e-mail and it is not possible to recover an e-mail message once it has been permanently deleted. You are responsible for making your own backup of your Cardinal Mail messages.

How long will I have access to my Cardinal Mail account?

As long as you have are affiliated with CUA as a student or alumni and are making use of it, your Cardinal Mail account will remain available to you.

You are encouraged to use your Cardinal Mail account to stay connected to the University community.

Your Cardinal Mail account is a university computer account, and is covered under the university's "Computer Ethics" policy, as well as the Google Apps Education Edition Terms of Service. CUA reserves the right to suspend computing access, including Cardinal Mail access.

Do all alumni have a Cardinal Mail account?

No, only students in the class of 2008 and later have a Cardinal Mail account.

Are Cardinal Mail accounts available to faculty and staff?

No. The e-mail service for faculty and staff continues to be Microsoft Exchange. Your faculty/staff e-mail address remains username@cua.edu. Cardinal Mail is not available to faculty and staff, except for Technology Services staff providing technical support for Cardinal Mail to students and alumni.

Faculty and staff are reminded that under the university "Information Assurance" policy, you are responsible for knowing and following information assurance procedures and guidelines when working with covered data. Under the "Employee Electronic Communication Guidelines" associated with the university "Employee Electronic Communication and Resources" policy, employees are cautioned against accessing their office e-mail via external providers if the messages might contain covered data.

I am a faculty or staff employee who is also a student. Do I get a Cardinal Mail account?

Yes, a Cardinal Mail account is available to you as a student. But please note that as CUA faculty or staff, your primary e-mail service with the university will continue to be Microsoft Exchange. Your Cardinal Mail account should be used only for your student work; your Microsoft Exchange @cua.edu account should be used for any work done as an employee.

How can I as a faculty member share documents and otherwise collaborate with my students?

The university's Blackboard learning management system offers numerous collaboration tools. Blackboard is the recommended means of collaborating with your students. Technology Services offers support and one-on-one training for faculty for Blackboard.

Are Cardinal Mail accounts accessible for students with disabilities?

As an alternative to its default style, Cardinal Mail e-mail is available in a basic HTML format. Please refer to the Google article "Accessibility information for Gmail's basic HTML view" for detailed information. You can also use the mobile format to provide a simplified browser interface in a standard browser.

The best way for students with disabilities to access other Google Apps Education Edition features is to synchronize with an accessible client program such as Microsoft Outlook, Mozilla Thunderbird or Apple iCal.

How do I find addresses of other people who use Cardinal Mail?

Cardinal Mail does not provide a way to search for other people who use Cardinal Mail.

To find the address of a member of the CUA community, including students who use Cardinal Mail, please browse to home.cua.edu and use the "Search/Directory" feature to search by name.

You can use the cut and paste commands in your browser to easily create a Contact entry for this person in Cardinal Mail so that the address will be permanently available in your personal list of Contacts.

Where is my Cardinal Mail data stored?

As Google describes it in the Google Help Center, "Your data will be stored using Google's advanced worldwide data centers. There is no guarantee which data center will house the data. Google does this to ensure that we can best handle security, scalability, usage spikes, and redundancy."

What about the privacy and security of my Cardinal Mail data?

Google has a Security and Privacy FAQ that answers many questions about this.

Google also has a Google Apps security whitepaper explaining the security features in more detail.

Cardinal Mail uses a secure connection (HTTPS) between your browser and Google's servers.

Why can't I create a Site in Cardinal Mail?

The Google Sites service is enabled in Cardinal Mail so that you can view Google Sites content that may exist in Cardinal Mail in the future, or on other Google Sites today. Cardinal Mail users may not create new Google Sites.

When will new features be added to Cardinal Mail?

Google updates their applications on a regular basis and does so without notification, so Technology Services may not be able to let you know about them beforehand. The applications in Cardinal Mail are provided by Google. Any Google Apps feature requests should be directed to Google and not CUA. Some available features may not be appropriate for Cardinal Mail and will not be added.

What if I already have a personal Google Gmail account?

Your Cardinal Mail account is a CUA logon account hosted by Google, and is totally separate from your personal Google Gmail gmail.com account. Nothing changes about your personal Gmail account.

What if I want to use a Google application that is not offered through Cardinal Mail?

If you wish to use a Google application that is not included in Cardinal Mail, such as Google Groups, you can use your personal Gmail account.

What number do I call if I have problems setting up or using my Cardinal Mail account?

The best resource for help using Cardinal Mail features is the extensive Google Help Center. To visit the Help Center simply click the "Help" link in the upper right hand corner of the screen when you are logged onto Cardinal Mail.

You can contact the Technology Services Service Desk at (202) 319-4357 (-HELP) Monday-Friday 8:00 a.m. to 6:00 p.m. U.S. Eastern time.