The Catholic University of America

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Panic List—Common Questions about Cardinal Mail

The Cardinal Mail link directs me to my personal email address!

It is recommended that you use different browsers for your personal Gmail and your Cardinal Mail accounts. Open Cardinal Mail in Chrome, and use another browser (e.g., Edge, Safari) to log onto your personal Gmail.

Regardless of your email alias (,, etc.), all users will login with the address.

For more information about Cardinal Mail, Google Apps for Education, trainings, and user guides, please go to

Where is my Calendar?

Click the Google Apps icon  in the upper-right of your Cardinal Mail page, then choose Calendar. The Calendar will open in a new tab or window depending on your browser settings. Be sure to check your tabs if you have already opened the Calendar.

Why are my messages bunched together?

Google defaults to "Conversation View". To turn "Conversation View" Off:

Click the gear icon in the upper right

  • Select Settings

  • Scroll to Conversation View

  • Select Conversation View Off
  • Scroll to the bottom and click Save Changes

Where are my Contacts? The CUA Global Address list?

Click Mail at the top-left corner of your Cardinal Mail page, then choose Contacts. The CUA Global Address list is found under Contacts > Directory.


Why do I find so many email addresses when typing the name in the "To:" line?

  • Since the University is entirely using Google now, all faculty, staff, and students have all of the aliases within our domain
  • There is no way to turn it off - unless we make everyone use with no option of other aliases
  • The University will continue to weigh the factors involved and update the community on further actions regarding the multiple email addresses.

Some of my email is missing!

When you archive a message in Cardinal Mail, it no longer appears in your Inbox.

To find missing mail, you can:

  • Use the search box at the top of your Cardinal Mail page to find emails, get more search information from Google's Get Started with Gmail page.
  • Expand left menu by clicking More, and then select All Mail to see all messages, not just those in the Inbox. You can also check in Sent. 

Can’t find things you’ve sent?

  • Sent is the Google folder for storing mail that has been sent
  • Sent Items is a tag that was created when your Outlook folder was migrated to Cardinal Mail.
  • Gmail handles email you send to yourself differently than Exchange does. Please see the following article for more information:

How do I add a Preview Pane?

There is no preview pane in Gmail like there is in Outlook and Thunderbird. But Google does make one available through Gmail Labs, which are experimental, pre-release features available for you to try out. To use this Lab, please follow these steps.

Click the gear icon in the upper right

  • Select Settings

  • Click the Labs link along the top

  • Scroll down to Preview Pane
  • Click Enable

  • Scroll to the bottom and click Save Changes