The Catholic University of America

Technical Support

If you have any problems with your computer connection or cable television connection, go to the nearest computer with Internet access and browse to techsupport.cua.edu to view our Knowledge Base. Or, send email to techsupport@cua.edu to enter a support request ticket.

Technology Services will contact you to provide assistance over the phone or to set up an appointment to help resolve your problem. Technicians try to respond to calls within 48 hours depending on the number of requests. At the start of each semester, the volume of calls is high, so please be patient.

There are some key steps that you can take to protect your computer from viruses and spyware. Please visit the Security and Advice page on the Technology Services web site. Be sure to read the Safe Computing Practices for ResNet page also.

 

Additional Information

Where can I learn more about how to protect my computer from viruses and spyware?

To better protect your computer, please make sure you are following the steps listed in "Safe Computing Practices".

The three most important steps are:

  1. Use up-to-date antivirus software on your computer.
  2. Use a software firewall on your computer.
  3. Configure your computer to download and install updates automatically.