If you have any problems with your computer connection or cable television connection, go to the nearest computer with Internet access and browse to Technology Service Support site at help.cua.edu to enter a service request.
ResNet will contact you to provide assistance over the phone or to set up an appointment to help resolve your problem. Technicians try to respond to calls within 48 hours depending on the number of requests. At the start of each semester, the volume of calls is high, so please be patient.
There are some key steps that you can take to protect your computer from viruses and spyware. Please visit the Security and Advice page on the CPIT computing web site. Be sure to read the Safe Computing Practices for ResNet page also.
ResNet Carry-in Computer Support
ResNet provides a free, best-effort carry-in service to assist students with virus, spyware and other software problems with their personally-owned computers that run Windows 8, Windows 7 or Mac OS X 10.6 (Snow Leopard) and higher. To use this service, bring your computer and its power suppy cord to Leahy 200.
Note that it may take a week or longer for ResNet to troubleshoot and correct software problems on student computers. For more rapid service, or for assistance with hardware problems, please contact your computer's manufacturer if it is still under warranty, or consider using a service such as Best Buy Geek Squad.
In requesting ResNet support for a computer not owned by the University, you agree to the following:
"I acknowledge that I am asking student and staff employees of The Catholic University of America (CUA) to make their best efforts to repair my computer for no charge. I understand that there are risks involved, including loss of data, unresolved problems, hardware crashes, etc., and I assume those risks. I will not hold CUA responsible for liability for losses/damages arising from the result of this repair. I hereby authorize CUA to undertake the repair services accordingly."