Technical Support
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If you have any problems with your computer connection, cable television connection or telephone service, go to the nearest computer with Internet access and browse to the Online University Computer Help (OUCH) site to enter a service request. |
ResNet will contact you to provide assistance over the phone or to set up an appointment to help resolve your problem. Technicians try to respond to calls within 48 hours depending on the number of requests. At the start of each semester, the volume of calls is high, so please be patient.
We ask that residents make sure it is a port problem and not an equipment problem before logging a ticket. Try a known, working phone or cable television before submitting a service request.
There are some key steps that you can take to protect your computer from viruses and spyware. Please visit the Security and Advice page on the CPIT computing web site. Be sure to read the Safe Computing Practices for ResNet page also!
In requesting support for a computer not owned by the University, you agree to the following:
"I acknowledge that I am asking student and staff employees of The Catholic University of America (CUA) to make their best efforts to repair my computer for no charge. I understand that there are risks involved, including loss of data, unresolved problems, hardware crashes, etc., and I assume those risks. I will not hold CUA responsible for liability for losses/damages arising from the result of this repair. I hereby authorize CUA to undertake the repair services accordingly."
