If you have any problems with your computer connection or cable television connection, go to the nearest computer with Internet access and browse to techsupport.cua.edu to view our Knowledge Base. Or, send email to firstname.lastname@example.org to enter a support request ticket.
ResNet will contact you to provide assistance over the phone or to set up an appointment to help resolve your problem. Technicians try to respond to calls within 48 hours depending on the number of requests. At the start of each semester, the volume of calls is high, so please be patient.
There are some key steps that you can take to protect your computer from viruses and spyware. Please visit the Security and Advice page on the Technology Services web site. Be sure to read the Safe Computing Practices for ResNet page also.
ResNet Carry-in Computer Support
ResNet provides a free, best-effort carry-in service to assist students with virus, spyware and other software problems with their personally-owned computers that run Windows 8, Windows 7 or Mac OS X 10.6 (Snow Leopard) and higher. To use this service, bring your computer and its power supply cord to Leahy 117.
Note that it may take a week or longer for ResNet to troubleshoot and correct software problems on student computers. For more rapid service, or for assistance with hardware problems, please contact your computer's manufacturer if it is still under warranty, or consider using a service such as Best Buy Geek Squad.
In requesting ResNet support for a computer not owned by the University, you agree to the following:
"I acknowledge that I am asking student and staff employees of The Catholic University of America (CUA) to make their best efforts to repair my computer for no charge. I understand that there are risks involved, including loss of data, unresolved problems, hardware crashes, etc., and I assume those risks. I will not hold CUA responsible for liability for losses/damages arising from the result of this repair. I hereby authorize CUA to undertake the repair services accordingly."
Where can I learn more about how to protect my computer from viruses and spyware?
To better protect your computer, please make sure you are following the steps listed in "Safe Computing Practices".
The three most important steps are:
- Use up-to-date antivirus software on your computer.
- Use a software firewall on your computer.
- Configure your computer to download and install updates automatically.
Who can use the ResNet carry-in service?
The ResNet carry-in service can be used only by students for their personally-owned computer.
What computer OS software versions are supported?
The student's personally-owned computer must be running Windows 8, Windows 7 or Mac OS X 10.6 (Snow Leopard) and higher.
Do I need to do anything before I bring in my computer?
Yes, back up your important data to a USB drive or to your Cardinal Mail account. ResNet will not back up your data for you.
What do I need to bring when I drop off the computer?
Bring your computer and its power supply and cord. Drop off and pick up is at the Service Desk in Leahy 117 Mon-Fri 9:00 a.m. to 5:00 p.m.
With what problems can the ResNet carry-in service help?
The ResNet carry-in service can help with software problems such as virus infections.
With what probiems can't I get help using the ResNet carry-in service?
The ResNet carry-in service does not fix hardware problems, reinstall the OS, or recover or transfer data.
Where do I go if I do need help with those issues?
If your personally-owned computer is still under warranty, you can contact your computer's manufacturer for assistance with hardware or OS issues.
Otherwise, you can consider using a service such as Best Buy Geek Squad or Apple Store Genius Bar.