CUA Webmail

Your CUA e-mail is available to you anywhere on the Internet by using the CUA Webmail interface. CUA Webmail's Microsoft Outlook Web Access (OWA) offers a powerful, web-based interface to the university's e-mail servers that is very similar to that of the Microsoft Outlook desktop application.

To use CUA Webmail, you can visit mail.cua.edu directly in Internet Explorer, or you can click the Webmail link from home.cua.edu. CUA Webmail is the recommended e-mail interface for students.

Faculty and staff may prefer to use the Microsoft Outlook program to manage e-mail. Outlook is preferred when you typically access your e-mail from the same machine, since it allows you to download your e-mail and store it locally in post office files (.pst).

What is my e-mail address?

Your CUA e-mail address is the same as your CUA Network user name - typically a 2-digit number followed by your last name for students, or your last name (possibly with one or more initials) for faculty and staff. For example, 99Doe@cua.edu or jonesABC@cua.edu.

Can I use my favorite browser for Webmail?

The CUA Webmail site can be accessed from most web browsers, including Firefox, Netscape and Safari. However, the best interface is obtained by using Microsoft Internet Explorer 5.5 or later on Microsoft Windows.

I get a lot of spam. What can I do about it?

E-mail arriving for your cua.edu address is filtered through an antispam appliance. This machine automatically scans each message to determine if it might be spam. If it is suspicious enough, the appliance modifies the Subject: line of the message to prepend the phrase "[Spam]". By doing this, possible spam messages are marked so that you can determine how to handle them.

One useful technique is to write an e-mail filter rule to move all such messages into the Deleted Items or other Outlook folder so that they are not mixed in with your regular Inbox messages.

You can adjust your settings on the antispam appliance to control the level of filtering applied to messages addressed to you.

I deleted a message. How do I get it back?

When you delete an e-mail message from your Inbox, it is moved to your Deleted Items folder. When you empty your Deleted Items folder, your deleted messages are no longer accessible to you. However, these messages are retained on the server for 30 days, and may be recovered. To recover a message:

In the CUA Webmail interface, select Options. Then scroll down to the Recover Deleted Items section and click the View Items button.
In Microsoft Outlook, highlight your Deleted Items folder in your folder list. Then select menu item Tools, Recover Deleted Items.

Note: After 30 days, deleted messages cannot be recovered. Therefore, it is important to recover immediately any message that was deleted in error.