The Catholic University of America

 

Technology Service Desk

 

Requsting Support

Answers to many commonly-asked questions are found in the techsupport.cua.edu Knowledge Base, so please be sure to use the search box to see if there is an answer to your question.

Technology Services prefers all requests come through email to the addresstechsupport@cua.edu. Sending an email to this address automatically creates a ticket in our system. 

You can also call us at 202-319-4357 or fill out a support requst at techsupport.cua.edu

Our Service Desk located at 117 Leahy Hall - it is inside of the Leahy computer lab on the first floor.

 

Urgent Requests

If your request is urgent and it is after hours and it relates to a service being unavailable, please contact Public Safety at 202-319-5111 who will escalate the call to one of our technicians.

 

Outages

Please check our website (techsupport.cua.edu) for the lastest outages. As soon as we are aware of an outage, a message will be posted. We will post messages as services are unavilable either due to maintenance or an unplanned outage. 

 

Contact Us

Emailtechsupport@cua.edu
Onlinetechsupport.cua.edu
Telephone: (202) 319-4357 (-HELP)
Location: 117 Leahy Hall

 

 

Hours

Monday through Friday 8am-6pm

Full coverage.

Monday through Friday 6pm-9pm 
(When classes are in session)

Student workers are available to help with low-level access requests like password resets. 

Weekend Coverage

The ticket system is checked twice a day for urget requests (e.g.,Blackboard is down, www.cua.edu is not responding)
Requsting Support

University Closed

When the University is closed during the week day, the ticket system will follow the schedule of weekend coverage and the tickets sytem will be checked twice a day for urgent requests.