The Catholic University of America

E-mail Help Resources

Student Cardinal Mail

Student e-mail at CUA is provided in Cardinal Mail, CUA's implementation of Google Apps Education Edition.

Faculty/Staff E-mail

Faculty and staff who use a workstation connected to the campus network use the Microsoft Outlook program to access their campus e-mail.

Remote Access

To access your faculty/staff e-mail when away from campus, browse to the CUA Webmail page at mail.cua.edu. You can also get there from the Home@CUA page by clicking the Webmail link at the top of the page.

Click on "Log On to Outlook Web Access to begin." Type your network logon username and passphrase in the dialog box that appears, and click OK. Your CUA inbox will open up.

While the CUA Webmail site can be accessed from most web browsers, including Firefox, Netscape and Safari, the best interface is obtained by using Microsoft Internet Explorer on Windows.

Filtering Out Unwanted E-mail Messages

Unsolicited direct marketing electronic messages, better known as "spam" or junk e-mail, have become an increasing problem in recent years. CUA employs an antispam appliance that filters messages so that most junk e-mail is not delivered to your CUA mailbox. It also filters outbound e-mail so that computers on the campus network that may have malware installed do not send junk e-mail.

For any junk e-mail that does get through to your CUA mailbox, you can use Outlook's Junk E-mail feature to filter it to your Junk E-mail folder. For most effective filtering, use Outlook menu commands Tools, Options. On the Preferences tab, click the Junk E-mail... button. Set the level of junk e-mail protection to High. Then monitor the contents of your Junk E-mail folder as you receive incoming messages. If any messages that are not spam appear in the Junk E-mail folder, right click the message and select Junk E-mail, Mark as Not Junk. In this way, you can train Outlook as to which messages really are spam.

You can also add an address to Outlook's Safe Senders list so that messages received from that address are not considered to be spam.

Managing Mailbox Size

Your campus e-mail is kept in a mailbox that is stored on the University's e-mail server. The server enforces an upper limit on the size of a mailbox in order to maintain enough resources for everyone.

There are steps that you can take to manage the size of your Outlook mailbox, including sorting messages by size and deleting larger ones that are no longer needed, cleaning out Sent Items, regularly emptying the Deleted Items folder and, for faculty and staff who have a desktop computer assigned to them, archiving messages to the local computer.

Setting up E-mail software for POP/IMAP access

Faculty or staff who are familiar with an Internet e-mail program such as those that are included in Windows, Mac OS X or Microsoft Office may set up that program to access their CUA e-mail using POP or IMAP.

Mobile device wireless sync for CUA E-mail, contacts and calendar

Mobile devices that support Exchange ActiveSync can be configured to synchronize your CUA e-mail, calendar and contacts. Such devices include those running Google Android, Windows Phone and Apple iOS (iPhone, iPad, iPod Touch).

Blackberry

The university does not provide enterprise Blackberry services, so Blackberry phones cannot synchronize with faculty and staff e-mail. Please use an ActiveSync-capable phone if you want to synchronize your e-mail, contacts and calendar. If you must use a Blackberry phone, you can configure it to read your CUA e-mail using IMAP (see above for settings), but it will not synchronize your contacts or calendar.

Accessing CUA e-mail from personal accounts

The Employee Electronic Communication Guidelines associated with the university's Employee Electronic Communications and Resources policy states: "Employees are cautioned against accessing their office e-mail using free Web-accessible personal accounts offered by Google, Yahoo and other companies if the mail contains sensitive university data."

Faculty and staff should normally access their CUA e-mail only through Microsoft Outlook when on campus, or through CUA Webmail (Outlook Web App) when off-campus. It is a best practice to never access your CUA e-mail from Web-accessible personal accounts or download it to personally-owned computers, and it is a requirement that you not do so if your e-mail contains sensitive university data.

Mailing Lists

Faculty and staff members may request that a mailing list be created. Mailing lists are implemented via an automated list server, LISTSERV, at address listserv@lists.cua.edu.

To request a mailing list, please submit a Support Request at help.cua.edu. Please specify problem type "E-mail" and sub-type "list server".

Generic E-mail Addresses

Departments, schools and administrative offices may request generic e-mail addresses that distribute incoming e-mail to a short list of recipients. Publishing such generic e-mail addresses rather than the address of an individual ensures consistency in e-mail contact information over the years, especially when e-mail is being handled by student workers who may change jobs from semester to semester or who eventually graduate. To request a generic address, please PRINT and COMPLETE this form, and return it to the Information Center at 200 Leahy Hall.