The Catholic University of America

Voice Mail at CUA

Working With VOICE MAIL Messages

The procedures on this page describe how to perform the following tasks:

Click on any item in the list to jump to the section that describes it.

Playing Messages (5)

At the main menu, CallXpress tells you the number of waiting messages in your voice mailbox. Press 5 to listen to the messages, or see the following procedures to work with your messages.

Managing Messages

You can use the following commands to handle, answer, or get information about a message you have just reviewed.

If you want to ... Press ...
Return to the beginning of the message 2 2
Mark the message for deletion 3
Skip to the next message 5
Record a new message 6
Save the message 7
Hear the date and time of the message 8
Call the sender of the message 1 4

Replying to a Message

After you have reviewed a message, you can send a message in response.

To reply to a message:

  1. After listening to the message, press 1 7.
  2. Record your message at the tone. Then press # to stop recording.
  3. Optionally, do one of the following:
    If you want to ... Press ...
    Request a return receipt 1
    Mark the message private 4
    Mark the message for future delivery 5
    Mark the message urgent 6
    Cancel the reply * *
  4. To send the message, press #.

Forwarding a Message to Another Subscriber

Forwarding a message from your voice mailbox is similar to sending a new message. CallXpress gives you the opportunity to record an additional message that will be attached to the forwarded message, and you can send the combined message on to the recipients you choose.

To forward a message to another subscriber:

  1. After reviewing a message, press 1 3.
  2. Record your message at the tone, then press # to stop the recording.
  3. Enter the mailbox number where you want the message to go.
  4. Enter another mailbox number, if necessary, or press * to delete the current mailbox number.
  5. Press # for addressing options.
  6. Optionally, do one of the following:
    If you want to ... Press ...
    Request a return receipt 1
    Mark the message private 4
    Mark the message for future delivery 5
    Mark the message urgent 6
    Erase the message * *
  7. To send the message, press #.

Recording and Sending a Voice Message (6)

You can record and send voice messages to other subscribers by logging on to your mailbox and selecting the appropriate command from the main menu.

To record and send a voice message:

  1. Log on if necessary.
  2. At the main menu, press 6.
  3. Record your message at the tone, then press # to stop recording.
  4. Enter the mailbox number where you would like to send the message.

    Note You can continue entering mailbox numbers until all your recipients have been added.

  5. Press # for addressing options.
  6. Optionally, do one of the following:
    If you want to ... Press ...
    Request a return receipt 1
    Mark the message private 4
    Mark the message for future delivery 5
    Mark the message urgent 6
    Erase the message *, *
  7. To send the message, press #.


Some material on this page © 2004-2005 Applied Voice & Speech Technologies, Inc. Used with permission.