The Catholic University of America

Unfortunately, Blackboard is not perfect.  If you notice Blackboard is behaving incorrectly, please put in a ticket at techsupport.cua.edu or email techsupport@cua.edu with your request. Some commonly identified issues are listed below.

 

Current Known Issues:

  • Google Chrome versions 42+ and Microsoft Edge do not support NPAPI plug-ins, including Java and many media browser plug-ins. Therefore, Blackboard does not support these browsers for features that require NPAPI plug-ins.

    -Work around: please use Mozilla Firefox or Safari for NPAPI plug-in dependent tools
     
  • Internet Explorer has limited compatibility with Blackboard.  Please do not use it because it causes numerous issues.

-Work around: please use Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge instead

  • Files selected for Assignment submissions and Course Content become replaces with an empty file when using Windows 10 and the Edge browser if the file is opened and closed after selection and before submission.

-Work around 1: Open files before attaching them for upload.

-Work around 2: Use another compatible browser other than Edge.

  • Course links to Assignments inside a folder give an access denied error when attempting to access the links as students, with student preview, or as an instructor with edit mode off

    -Workaround: Course Links should be used outside of Folders only

  • Rubrics cannot be exported from any Blackboard course

-Work around:  use the Course Copy tool to copy only rubrics from the source course to the destination course

  • Difficult to select any of the Show Rubrics to Students options after adding a Rubric into Discussion Forums

-No work around

  • "View Rubric" button is not available to students when accessing graded Wikis, even when option to Show Rubric is selected.

  • An invalid email address causes sending of notification emails to stop.

-No work around. Ensure that all email addresses are valid before sending.

  • In trying to use YouTube Mashups, adding videos results in an error when the video was uploaded by a user with special characters in their username.

-No work around

  • When attemtping to Attach a File using the Text Editor, and unrecoverable error loop occurs.

-Email techsupport@cua.edu for assistance

  • Uploading Grades for interactive tool columns and manual columns sets the grade to ‘In Progress’

-Work around 1: If importing the gradebook cannot be avoided, you may have to enter the grades manually

-Work Around 2: create a new gradebook category and set the columns to that category

  • When using the Course Copy feature, not all material is copied if the Destination Course has been edited prior to copy.

-Work around:  Do not edit the course prior to copying

  • When using the Course Copy feature, Assignments connected to the Grade Center may not copy correctly

-Work Around: When copying Assignments both the Content Area with the Assignments and the "Grade Center Columns and Settings" option must be selected

  • When date restrictions are added to Announcements copied from another course, Email Notifications are not received.

-No work around

  • When creating a test that is set to "Open Test in a new window", the test timer/question completion status bar does not display appropriately.

-Work Around: Set test to display question "One at a time" instead of "All at once"

  • Top frame tabs appear in Test Attempt History

-No work around

  • Assignment submission date and time may be incorrect within Grade History, displaying the time a draft was saved instead of the final submission time.

-Work Around: The accurate final submission time can be found in the Full Grade Center when viewing the Attempt submission time.

  • Retention Center showing wrong information for Last Access details when a user meets criteria to have been shown as having an activity alert.

-No work around

  • After reconciling a graded assignment, the 'Needs Reconciliation' icon still appears in the Grade Center next to the final grade, when only the grade should be displayed.

-No work around

  • When Weighted Total column is set to Calculate as Running Total and columns have been created with grades entered to value of 100%, Weighted Total column displays 100.00001% instead of 100%.

-No work around

  • When downloading Grade Center, grades of 0 show as 0 in spreadsheet, instead of 0% when percentage is selected as display type.

  • When submitting text via the Content Editor while using Internet Explorer 11, the apostrophe is converted to HTML code

  • Blackboard gives an error when using Math Editor to enter the following formula: [salsqty][sp][DMqty]

-No work around

  • The Top Frame is a different color depending on the link clicked

    -No work around
     
  • Collaboration Tools: Virtual Classroom and Chat are not functional

    -No work around - pending Blackboard updates
     
  • Voiceboard gives error message that "applet should be there but Blackboard Collaborate server is down."

-Work Around: Allow mixed content.

  •  User Activity in Forums report does not load or complete when running it in courses with a large number of enrollments

If you have further questions, please submit a help request at techsupport.cua.edu