The Catholic University of America

Workarounds for bugs with Mac computers and Panopto

There are a few Panopto conflicts with the latest releases of OSX, Keynote and PowerPoint
 

Bug #1: On OSX 10.11 (El Capitan), some users may experience a false positive error message of “Problem with video capture. No video is being recorded. Check your camera.”

Bug #2: On all versions of OSX, some PowerPoint 2016 users may receive an “Additional permissions are required to access the following file” prompt. This prompts the user to change the file level permissions to allow access to the .pptx file.

Bug #3: On all versions of OSX, all Mac recordings that capture Keynote 6.6 files will fail to upload.
 

Workaround/Resolution for bugs #1, #2, and #3:
For existing Mac Recorder installations, upgrade to the latest version of the Mac Recorder.

If you want to force an upgrade of your Mac clients, go to System - Settings - Client Versions & Identification - Mac Recorder Whitelist - remove 4.9.0 and click save. Then go to Mac Recorder Version and set the value to 4.9.1.

• New Mac Recorder installations of version 4.9.0 will contain the above fixes.
• With these fixes, OSX 10.11 (El Capitan) is now fully supported.
• For deployed customers, the 4.9.1 Mac Recorder is supported on any server version that is 4.9 or higher.
 

Bug #4: PowerPoint 2016 15.14 and the trial versions are not compatible with the Panopto Mac Recorder.

Workaround/Resolution: Users must use a non-trial version of PowerPoint 2016. If users have version 15.14, they must upgrade to 15.15 (or higher) which can be downloaded here.



Thank you,
The Panopto Team