Alumni - If you are trying to reset your Cardinal Mail Gmail password and you see multiple usernames to select, select the username that starts with your lastname, optionally preceded with two digits (ex: lincolnab, 00lincolnab). If you need access to Cardinal Station, select the username that starts with all or part of your last name followed by 4 numbers (ex: SMIT1234).

Students - The only username you need to change the password for is the one that looks all or part of your last name and first initial (ex: smithsa).

Faculty/Staff - Only one username should be displayed.


Password Change Service


Your Cardinal account username and password are your Cardinal Credentials.

Using this service, you can change the password for your Cardinal Account. It will synchronize your password with all systems, including Cardinal Student, Cardinal Learn(Blackboard), Cardinal Mail (Google G-suite), CUA-Secure campus network, etc.

Next Step:

Upon successfully changing your password,

To avoid having your account be locked out by applications trying to use your old password, you must

  • Reset your password on all your devices - smartphones, tablets, laptops, desktops etc.
  • Change your password settings (enter new password) for CUA-Secure, Gmail, and browsers on all your devices.
All fields are required!

SUCCESS - Your Password has been changed!


Important:
Avoid having your account locked out by applications trying to use your old password


Reset your password on all your devices

  • Have all your devices with you - smartphones, tablets, laptops, desktops etc.
  • Change your password settings for CUA-Secure, Gmail, and browsers on all your devices

Other actions to take:

  • Using a University encrypted computer? Please see special instructions for when the computer is not connected to the campus network.
  • Provide an alternate email address. If you haven't already done so, please provide a non-@cua.edu email address in Cardinal Station by following the Request a Change instructions for changing your Personal Information. We'll use this address to send confirmation of any password resets or changes so that you can confirm no one else is using this service to change your password.
  • Turn on 2-Step Verification for Cardinal Mail. Google's 2-Step Verification makes it much harder for someone else to sign in to your Cardinal Mail account. With 2-Step Verification, you provide your password, and another piece of security info. Even if someone learns your password, they won’t be able to log on if they don't have access to your security info. Learn more about 2-Step Verification for Google. Protect yourself by turning it on!
  • If your Cardinal account does get locked out after you reset your password, please follow these steps:
    • Power off all your devices.
    • Wait 30 minutes.
    • With the devices still powered off, use the Password Change Service again to change your password.
    • Turn on each device one at a time and immediately update the password.
    • If you are still having lockout problems, please contact the Service Desk for assistance (see the Technology Support links on this page). They can help you track down the problem device.
Error Alert

Step 1
This is NOT your email address. If you have a Catholic University e-mail address, the username is the part of your email that that comes before @cua.edu.
(located on your Cardinal Card)
  If you do not know your Catholic University Username or ID Number:
Applicants, Alumni, Students please call the Enrollment Services office at 202-319-5300.
Faculty and staff, please call the HR department at 202-319-5050.
  Leave blank if your SSN or TIN has not been provided to the University.

Step 2

Password requirements:

  • At least 8 characters long (14 or more is recommended)
  • At least one upper case letter
  • At least one lower case letter
  • At least one number
  • At least one of these special characters: ! # % & @
  • No other special characters, punctuation, or spaces
  • Does not contain your first or last name
  • Does not contain your username
  • Is not the same as any of your previous 7 passwords

Submit button will be available when password meets requirements.